Do not make the person who noticed own it forever

Integrity · Little Light original

Someone notices that customers keep receiving the wrong instruction. They collect examples, explain the pattern and suggest that the process needs attention. Because they care enough to raise it, the problem is handed back to them with an expectation that they will now solve it indefinitely. Notice what this teaches. Speaking up creates another job, while staying quiet preserves your workload. The organisation begins depending on the same conscientious people to carry every gap they can see. Appreciation does not correct the imbalance if authority, time and support never arrive with the responsibility. Let the person who noticed contribute without becoming the permanent owner by default. Decide where the problem belongs, what will pause, and who can make the necessary changes. Invite their insight, credit it, and give them a real choice about further involvement. Care should help a system learn. It should not become the mechanism by which reliable people inherit every unfinished responsibility around them.

Little Light